Cantu India Cancellation Policy
Learn how to request cancellation of a Cantu Beauty order, when cancellation is possible and how refunds are processed after an approved cancellation.
2-Hour Cancellation
Orders can be cancelled within 2 hours of placing the order, subject to the 11:30 AM daily cutoff.
Before 11:30 AM
The cancellation request must be received before 11:30 AM.
Refund After 5 Days
Approved cancellation refunds are processed after 5 days.
Cantu India Order Cancellation Policy
We understand that customers may occasionally need to cancel an order. This policy explains when a Cantu India order can be cancelled and how an eligible refund is handled.
1. Cancellation Overview
Customers who need to cancel an order should contact Cantu India customer support as soon as possible after placing the order.
Cancellation is permitted only within the applicable cancellation window described in this policy.
Important: A cancellation request must be submitted within 2 hours of placing the order and before 11:30 AM. Requests submitted after the applicable cancellation window may not be accepted.
2. When Can I Cancel My Order?
You can request cancellation of your Cantu India order within 2 hours of placing the order, provided the cancellation request is made before 11:30 AM.
Cantu India Cancellation Window
Cancellation is allowed within 2 hours of placing the order and before 11:30 AM.
Once the applicable cancellation window has passed, the order may have entered processing, packing or dispatch and cancellation may no longer be possible.
Example: If an order is placed at 9:00 AM, the cancellation request must be received within 2 hours and before 11:30 AM. If an order is placed at 10:30 AM, the 2-hour window would extend beyond 11:30 AM, but the 11:30 AM cutoff still applies.
3. How to Cancel a Cantu India Order
To request an order cancellation, contact our customer support team as soon as possible with your order information.
Contact Us
Contact Cantu India support as soon as possible after placing your order.
Share Order Number
Provide the order number associated with your purchase.
Order Review
Our team checks the cancellation request and order status.
Confirmation
We communicate whether the order cancellation has been accepted.
4. Information Required for Cancellation
When contacting us about an order cancellation, please provide:
- Order number
- Customer name
- Email address used for the order
- Mobile number used for the order
- Reason for cancellation, if applicable
Providing the correct order number helps our team identify your order and process your request more efficiently.
5. Orders After the Cancellation Window
Once the 2-hour cancellation period has expired or the 11:30 AM cutoff has passed, cancellation may no longer be possible.
Orders that have already entered processing, packing or dispatch may not be eligible for cancellation.
Please contact us as early as possible. Submitting a request does not guarantee cancellation if the applicable cancellation window has already expired.
6. Orders That Have Already Been Dispatched
Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.
If cancellation is no longer available, the customer may need to follow the applicable return process after delivery, subject to the Returns & Refunds Policy .
Do not assume that refusing delivery automatically creates a refund. Contact customer support and follow the applicable return or refund instructions.
7. Refund After Successful Cancellation
If an order is successfully cancelled within the applicable cancellation window and a refund is due, the refund will be processed according to our refund procedure.
Refund Processing Time
Approved cancellation refunds are processed after 5 days.
After the refund is processed, the time required for the amount to appear in the customer's account may additionally depend on the original payment method, payment gateway, bank or financial institution.
8. Cash on Delivery Orders
If Cash on Delivery is available for your order, the same cancellation window applies.
A COD order can be cancelled within 2 hours of placing the order, provided the cancellation request is made before 11:30 AM.
Once the applicable cancellation window has passed, the order may no longer be cancellable.
9. Prepaid Orders
For successfully cancelled prepaid orders that qualify for a refund, the eligible refund will be processed after 5 days.
The time taken for the refunded amount to appear in the original payment account may vary depending on the payment gateway, bank or financial institution.
10. Promotional Orders & Discounts
Orders placed using promotional offers, coupons, discounts or other special pricing may be subject to the conditions associated with the relevant offer.
If an order is successfully cancelled, the treatment of promotional discounts, coupons or promotional benefits will depend on the applicable offer terms.
11. If Cancellation Is No Longer Possible
If your order can no longer be cancelled because the applicable cancellation window has expired or the order has already been processed or dispatched, please refer to our Returns & Refunds page.
The Returns & Refunds Policy explains the applicable process for eligible returns, replacements and refunds.
Do not send a product back without first contacting customer support and receiving the applicable instructions.
12. Contact Cantu India
If you want to cancel an order, contact our customer support team as soon as possible.
Email: care@cantubeauty.in
Phone: +91 86603 43654
You can also submit a request through our Contact Us page.
Cancellation Policy FAQs
Quick answers about cancelling Cantu India orders.
Can I cancel my Cantu India order?
How long do I have to cancel my Cantu India order?
What happens if I place an order before 11:30 AM?
What happens if I place an order after 11:30 AM?
Can I cancel my order after it has been shipped?
When will I receive my cancellation refund?
After the refund is processed, the time required for the amount to appear in your account may depend on your payment gateway, bank or financial institution.
Can I cancel a Cash on Delivery order?
Can I cancel a prepaid Cantu India order?
What if my order has already been dispatched?
Where can I request an order cancellation?
Need to cancel an order?
Contact our team as soon as possible with your order number and cancellation request.