Privacy Policy

1. Introduction

Welcome to Cantu India. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy applies to information collected through our website, online store, customer support communications and other interactions with Cantu India through this website.

2. Information We May Collect

Depending on how you use our website, we may collect information that you provide directly to us or information generated when you use our website.

3. Information Provided During Checkout

When you place an order, we may collect information necessary to process and deliver your purchase.

• Customer name
• Email address
• Mobile or phone number
• Billing information
• Delivery address
• Order and product information
• Information required to provide customer support regarding your order

Payment information may be processed through the applicable payment service or payment provider. We do not claim to store complete payment-card information unless our actual payment systems specifically require and support such storage.

4. How We Use Your Information

Information may be used for purposes including:

• Processing and fulfilling orders.
• Delivering products to the address provided at checkout.
• Providing customer support.
• Responding to enquiries and contact requests.
• Managing customer accounts.
• Communicating important information about orders and deliveries.
• Processing eligible cancellations, returns, replacements and refunds.
• Maintaining and improving website functionality and user experience.
• Protecting our website, customers and business from fraud, abuse or security threats.
• Complying with applicable legal and regulatory requirements.

5. Customer Communications

We may use the contact information you provide to communicate with you regarding your order, delivery, cancellation, return, refund or customer-support request.

Where applicable, promotional communications may be subject to your preferences and applicable requirements.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand how visitors use the website and improve the shopping experience.

The cookies used on the website may vary depending on the WordPress, WooCommerce, payment, security, analytics and other services active on the website.

7. Online Store & Order Processing

Our website uses an ecommerce system to provide shopping, checkout, account, order and product functionality.

Information associated with an order may be processed and stored as necessary to manage the purchase, fulfilment, delivery, customer support, returns, refunds and applicable business records.

8. Payment Information

Payments may be processed using payment providers or payment services available during checkout.

When you make a payment, the applicable payment provider may process payment-related information according to its own privacy policy and terms.

9. Shipping & Delivery Information

To fulfil an order, delivery information may need to be shared with the applicable logistics, courier or delivery service.

This may include the recipient's name, delivery address, PIN code, phone number and information necessary to complete delivery.

10. Third-Party Service Providers

We may use third-party service providers where necessary to operate our online store and provide services to customers.

Depending on the services active on the website, third parties may assist with areas such as:

• Payment processing
• Shipping and delivery
• Website hosting
• Website security
• Email or communication services
• Website analytics and performance
• Technical and ecommerce functionality

These providers may process information only as necessary to provide their applicable services, subject to their own terms and privacy practices.

11. Data Security

We take reasonable technical and organisational measures to help protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

12. Data Retention

We may retain information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records, legal obligations, dispute resolution and security.

The retention period may vary depending on the type of information and the reason it is being retained.

13. Your Privacy Choices & Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction or other appropriate action regarding your information.

If you have a privacy-related request, contact us using the information provided below.

14. Children's Privacy

Our website is intended for customers who are legally able to use online shopping services. We do not knowingly request personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that the matter can be reviewed.

15. External Websites & Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

When changes are made, the updated version will be published on this page.