Returns & Refunds

1. Returns Policy Overview

Cantu India accepts return requests only for eligible cases involving a damaged product or a wrong product received.

Return requests must be submitted within 2 days from the date of delivery.

2. Return Window — 2 Days From Delivery

You must contact Cantu India customer support within 2 days of the delivery date if you believe your order qualifies for a return.

Requests received after the 2-day return period may not be accepted.

We recommend checking your package and products soon after delivery so that any issue can be reported within the applicable return window.

3. What Products Can Be Returned?

Returns are accepted only when the issue falls within one of the following eligible categories:

4. Returns We Do Not Accept

Because Cantu Beauty products are personal-care and haircare products, we do not accept general returns for reasons unrelated to a damaged or incorrect product.

• Change of mind after placing the order.
• Personal preference or dissatisfaction when the correct product was supplied in good condition.
• Ordering the wrong product, size or variant by mistake.
• Products that have been used, opened or altered for reasons unrelated to an eligible damaged or wrong-product claim.
• Return requests submitted after 2 days from the date of delivery.
• Products damaged after delivery because of improper handling, storage or use.

5. What If My Cantu Product Arrives Damaged?

If your product arrives damaged, leaking or physically damaged during delivery, contact Cantu India customer support within 2 days of delivery.

Please keep the product, original packaging and shipping package until our team provides further instructions.

Information We May Request

• Order number
• Customer name
• Product name
• Clear photographs of the damaged product
• Photographs of the outer shipping package
• Photographs of the shipping label, if requested
• A short description of the damage

This information helps us verify the issue and determine the appropriate resolution.

6. What If I Receive the Wrong Product?

If you receive a product that does not match your order, contact us within 2 days of delivery.

Please do not use or open the incorrect product. Keep the product and packaging in the condition in which it was received until our team provides instructions.

Information We May Request

• Order number
• Product ordered
• Product received
• Clear photographs of the product received
• Photograph of the shipping label, if requested

7. How to Request a Return

If your order qualifies under this policy, follow the steps below.

8. Return Approval & Review

All return requests are subject to review. Contacting customer support within 2 days does not automatically guarantee approval.

Our team may review the order details, product information, photographs and the reported issue before approving a return or replacement.

9. Return Shipping

For an approved return involving a damaged or incorrect product, our customer support team will provide the applicable return instructions.

Please do not arrange return shipping independently before receiving instructions from Cantu India.

The return shipping process may vary depending on the nature of the issue and the resolution provided by our team.

10. Replacement of Damaged or Wrong Products

Where a return is approved, we may provide a replacement for the damaged or incorrect product, subject to product availability.

If the same product is unavailable, an eligible refund may be considered instead.

11. Refunds

If an eligible damaged or wrong-product return is approved for a refund instead of a replacement, the refund will be processed according to our refund procedure.

For order cancellations, a separate refund rule applies. Please see our Cancellation Policy .

12. Refund Method

Where a refund is approved, it will normally be processed using the applicable payment method or refund method associated with the original order, subject to payment-provider limitations.

Once the refund has been initiated, the time taken for the amount to appear in the customer's account may vary depending on the payment provider, bank or financial institution.

13. Order Cancellation

Returns and order cancellations are different processes.

If you want to cancel your order, please contact us as soon as possible after placing the order.

Our cancellation policy allows cancellation within 2 hours of placing the order, provided the request is made before 11:30 AM.

Approved cancellation refunds are processed after 5 days.

For complete details, visit our Cancellation Policy .

14. Customer Responsibilities

Customers are responsible for checking the delivered order promptly and reporting eligible issues within the 2-day return period.

• Check the order after delivery.
• Report damaged or incorrect products within 2 days.
• Keep the product and packaging until the support team provides instructions.
• Provide accurate order information and photographs when requested.
• Do not return a product without prior instructions from customer support.